Should the customer wish to make a change to their booking:
– Bookings can be amended (date, time or number of people) up to 72 hours prior to activity (booked) date without charge. Any adjustments are subject to availability.
– Cancellations or changes within 72 hours of activity (booked) date are subject to full charge. This includes no-shows on the day.
– A refund of a Southdown gift voucher will incur a 25% deduction to cover an administrative fee.
Should Southdown wish to make a change to your booking, the customer has the option to:
1) a full refund or
2) move booking to an alternative time or date.
All payments made for original booking will be transferred to the new time/date.
Southdown cannot be held responsible for any other out-of-pocket expenses incurred by the customer due to unforeseen changes and/or cancellations.